Under what conditions can I return/ replace my product?
● Wrong Product – Wrong color/ size/ style
● Wrong item ordered/ delivered
● Unsatisfactory Product – Inauthentic/ Low Quality/ Expired
● Defective Product – Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
● Damaged Product – Physical damage/ Tampered product or packaging
● Wrong Quantity – Missing Products/ Parts
What can I return or Replace?
You can request for return or replacement for most of the products you buy except those that are explicitly identified as not returnable or replaceable. The list of the same is as under:
– Products which comes under sealed packing like ayurveda medicines etc.
– Products which apply directly on skin or on any body parts like creams, hair oils etc.
– Fragile Products – Optional/Additional Accessories
– Any other consumable item.
What are the guidelines for returning/replacing an item?
● Return Or replacement request must be created within 12 hours from the product delivered.
● The replacement request can be raised within Ten (10) days from the date of receipt of item(s) at your end.
In case of damaged/non working product, replacement request has to be done within 24 hours of product delivered. If reported after 24 hours, replacement will not be applicable, only repair services will be provided and charges for repair will be applicable
● In order to get a full refund or replacement, please return the item(s) to us in their original packing in unopened and undamaged condition, with all original tags/labels attached along with proof of purchase.
● Shipping Charges if applicable will be refunded upto Rs 500 only
How do I return/replace an item?
● Kindly share your return request via whatsapp on our whatsapp number -+919711991264 or Email on our email id – support@biotronixcareinternational.com with the pictures or video of the product. Our team will contact you within 4 hours.
When will I get my refund?
● The amount will be credited in your medicalbazzar.com account in terms of Reward Points. 1 Reward Point will be equal to Rupee 1.This process will be done in 3 to 4 hours. In case of COD Order, refund will be done in terms of Reward points only.
● The refund can be processed in your bank account(account details need to be shared). Refund time will be 4 to 7 working details.
● Once we receive the product(s) back and verify its packaging/condition, we will initiate refund procedure for your money.
Cancel an Order?
● If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our support team and inform them at the earliest possible.
● In case you have cancelled an order, which has already been handed over to the courier company from our end, they will still attempt delivery. Kindly do not accept the delivery of the order.
Important Note:
1. At the time of taking the delivery of the items you ordered, please ensure that the product received is undamaged, is properly packed and acknowledge the same to the delivery person. In case the box looks damaged or tampered with, please do not take the delivery of the product. Call or email our support team immediately.
2. Any replacement request can be done within 10 Days of receiving the item. After a period of 10 Days, you can directly contact to the seller. If yet not resolved, please contact our customer support team